GUNSENS INC – TERMS OF SERVICE
Effective Date: October 2, 2023
Last Updated: April 8, 2025
GUNSENS INC. ("Gunsens," "we," "us," or "our") provides firearm threat detection technology, including the GUNSENS Sensor and GUNSENS Cloud service. By purchasing, subscribing to, or using Gunsens Products, you acknowledge and agree to the following Terms of Service ("Terms").
1. Acceptance of Terms
1.1. Binding Agreement: By installing, subscribing to, or using any Gunsens Products, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use Gunsens Products.
1.2. Clickwrap Agreement: You must affirmatively accept these Terms by checking a box or clicking "I Agree" before using our services.
1.3. Updates to Terms: We may update these Terms periodically. Continued use after an update constitutes acceptance of the revised Terms.
2. Description of Products and Services
2.1. Gunsens System Components
The Gunsens system consists of integrated hardware, software, and cloud-based services, including:
These components work together to provide real-time threat detection, emergency signaling, and centralized monitoring. Collectively, they are referred to as the “Gunsens Products.”
2.2. Monitoring Subscription Services
Use of certain Gunsens Products requires an active subscription:
Subscription terms and billing details are provided in Section 13 of this agreement.
2.3. No Guaranteed Performance
Gunsens does not guarantee uninterrupted service, perfect detection, or emergency response outcomes. Service availability and performance may be affected by environmental conditions, wireless connectivity, system configuration, user behavior, or the availability of third-party monitoring partners.
Performance may also be impacted if:
3. Permitted Use and Restrictions
3.1. Lawful Use Only: Gunsens Products must be used in compliance with all applicable laws. Any misuse may result in termination of service and potential legal consequences.
3.2. Prohibited Use: You may not:
3.3. Account Security: You are responsible for securing your login credentials. Gunsens is not liable for unauthorized access due to user negligence.
3.4. Member Tiers:
Gunsens accounts have four member tiers: Owners, Admins, Viewers, and Kids.
4. Subscription and Payment Terms
4.1. Subscription Fees: Some Gunsens services require recurring payments. Failure to pay will result in suspension or termination of your subscription.
4.2. No Refunds: Payments are non-refundable, except where required by law.
5. No Warranty & Legal Disclaimers
5.1. No Guarantee of Accuracy: Gunsens Products are designed to detect firearm threats, but false positives and false negatives may occur. Gunsens is not responsible for missed detections or incorrect alerts.
5.2. No Emergency Service Guarantee:
5.3. User Responsibility: You acknowledge that:
5.4. Third-Party Service Limitations: Gunsens integrates with third-party services (e.g., emergency response platforms), but we are not liable for failures, delays, or outages of these external services.
5.5. No Warranties: Gunsens Products are provided "AS IS" and "AS AVAILABLE" without any guarantees of uninterrupted service or accuracy.
5.6. Limitation of Liability:
Gunsens Inc. shall not be liable for injuries, deaths, property damage, or losses arising from false alerts, missed detections, misuse, or reliance on Gunsens Products.
6. Indemnification
6.1. User Responsibility: You agree to defend, indemnify, and hold harmless Gunsens Inc. from any claims, liabilities, or damages resulting from:
7. Account Deletion and Data Loss
7.1. If you choose to delete your Owner account, you acknowledge and agree that all associated data—including data from any linked Admin, Viewer, or Kid accounts—will be permanently deleted. This includes but is not limited to user information, alert history, device data, videos, comments, and floor plan configurations.
7.2. Deletion is irreversible. Once your account is deleted, Gunsens will not be able to recover any data tied to your account or its sub-accounts.
7.3. By proceeding with deletion, you accept full responsibility for the loss of this data. Gunsens is not liable for any direct, indirect, incidental, or consequential damages resulting from the deletion of your account or its associated data.
We strongly recommend exporting or backing up any important data before initiating account deletion.
8. Dispute Resolution & Arbitration
8.1. Mandatory Arbitration: Any disputes shall be resolved exclusively through binding arbitration under the American Arbitration Association (AAA) rules.
8.2. Class Action Waiver: You waive any right to participate in a class-action lawsuit against Gunsens Inc.
8.3. Governing Law & Venue: These Terms are governed by the laws of the State of Florida, and any disputes must be arbitrated in Miami, Florida.
9. Contact Information
For inquiries, email [email protected].
10. Amendments & User Acknowledgment
10.1. Right to Modify: Gunsens reserves the right to modify these Terms at any time.
10.2. User Agreement: By using Gunsens Products, you confirm that you have read, understood, and accepted these Terms.
11. Third-Party Services
11.1 Our services include integrations with third-party platforms such as RapidSOS. By using the Gunsens app, you also agree to be bound by the applicable RapidSOS End User Terms, which can be found at https://rapidsos.com/legal/terms-of-use/. These terms are incorporated by reference into our Terms of Service.
11.2 Gunsens offers emergency monitoring services through these integrations solely as a supplemental communication tool and not as a guaranteed life-saving or dispatch service. Neither Gunsens nor its third-party monitoring providers (including RapidSOS and C.O.P.S. Monitoring) guarantee the receipt, transmission, or response to any emergency signal or the dispatch of emergency personnel. These services are subject to technical limitations and may fail or be delayed due to network issues, device errors, or other factors beyond our control. You should not rely exclusively on these services in an emergency. If you are in immediate danger, call 911 directly. Gunsens is not liable for any delay, error, or failure in connection with these third-party services.
11.3. Responsibility for Third-Party Terms and Use.
By using any features in the Gunsens app that rely on third-party services such as RapidSOS, you acknowledge and agree to the following:
Gunsens reserves the right to suspend or discontinue access to any third-party integration at any time, including in cases where the third-party terms are not accepted, or where use of the services would violate applicable laws or agreements with the provider.
12. Service Suspension and Availability
Emergency monitoring features may be subject to suspension or discontinuation at any time, including, but not limited to, nonpayment by Gunsens to a third-party service provider, by you, or by your account administrator. Gunsens does not guarantee the availability or uptime of any emergency monitoring service and is not liable for any damages, losses, or harm resulting from any suspension, delay, or interruption of such services. It is your responsibility to ensure that your account is in good standing and to verify the operational status of any emergency monitoring features. You should not rely exclusively on these services in an emergency. If you are in immediate danger, call 911 directly.
13. Billing and Payment
13.1. Billing Responsibility
The Owner of a Gunsens account is financially responsible for all charges associated with their account, including subscription fees for any devices installed by invited users (such as Admins, Viewers, or Kids). By creating an Owner account, you agree to pay for all subscription-based services associated with your account.
13.2. Subscription Fees
Gunsens Monitoring Services are billed on a subscription basis for each installed device. Current pricing is as follows:
To stop billing, devices must be uninstalled. Merely ceasing to use a device does not cancel its associated subscription. Subscription fees are subject to change with prior notice. Continued use of Gunsens services after any pricing change constitutes acceptance of the updated fees.
13.3. Billing Schedule and Charges
Gunsens charges for monitoring services based on when devices reach the end of their included monitoring period.
Charges are assessed periodically based on all active devices that have entered their billable phase since the previous billing cycle. To preserve the integrity of the subscription process, Gunsens does not disclose the specific assessment dates used to calculate billing.
If no payment method is on file when a device becomes billable, you will be prompted to add one. A billing email will be sent to the Owner upon the first installation of any device—whether installed by the Owner or by any invited user (including Admins, Viewers, or Kids).
13.4. Failed Payments and Monitoring Suspension
If Gunsens is unable to process a payment:
13.5. Auto-Renewal and Cancellation
Subscriptions renew automatically unless the associated device is uninstalled before the next billing cycle. No refunds are issued for unused time or partial periods. Devices must be uninstalled to cancel future billing.
13.6. Updating Payment Information
You may update your payment method at any time using your secure billing link or by contacting Gunsens support. Failure to maintain valid payment information may result in suspension of monitoring services.